In order to set up your spam and virus filters effectively, follow these
steps:
Logging into the Message Center
1. Click on the Spam and Virus Filters logo on the BestWeb home page.
2. A grey box will pop up. Enter your BestWeb username (not your e-mail address) and password. Click Ok.
3. If this is your first time logging into the Message Center, you will be asked to agree to three questions. Click each of the three checkboxes next to the questions and click on the 'I Agree' button to agree.
4. If you have agreed, you will be brought to a page which asks for your e-mail address and password.
5. Once you have done this and clicked 'Log In', you will be brought to the Message Center.
6. If the login fails and your are using Internet Explorer for a web browser, do the following: Click on the 'Tools' menu and choose 'Internet Options...'. Click on the 'Privacy' tab. Click on the 'Edit...' button. In the 'Address of Web Site' field, enter 'bestweb.net' (without the quotes) and click the 'Allow' button. Do the same for 'postini.com'. Click Ok. Click Ok. Try logging in again. This should take care of your login problems.
7. If you continue to have problems logging into the Message Center, please e-mail support@bestweb.net or call us at 1-877-777-BWEB.
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Virus Filter
1. Log into the Message Center with your BestWeb e-mail address
(i.e. username@bestweb.net) and password.
2. Click on the 'Virus' link.
3. By default, the 'Off' button will be red when you
enter the Message Center for the first time. Click on
the grey 'On' button so that it turns green. You have
just turned on your virus filter. You can turn this
filter off at any time by clicking the 'Off' button.
4. Any e-mail that is identified as infected will be held in
your Message Center for a period of approximately 14 days
before being deleted. During this 14 day period, you will be
able to read these e-mails in your Message Center by clicking
on the subject link. Use the 'Fix & Deliver',
'Deliver As Is', or 'Delete' buttons to disinfect and forward
them to your e-mail account, forward them without disinfecting,
or delete them from your Message Center.
Your virus filter should now be working properly.
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Spam Filter:
1. Log into the Message Center with your BestWeb e-mail address
(i.e. username@bestweb.net) and password.
2. Click on the 'Junk Email' link.
3. By default, the 'Off' button will be red when you
enter the Message Center for the first time. Click on
the grey 'On' button so that it turns green. You have
just turned on your spam filter. You can turn this
filter off at any time by clicking the 'Off' button.
4. Click on the 'Filter Categories' link. Click the
boxes of the categories that you wish to have filtered
and then click on the 'Save Changes' button. By default,
all categories are selected when you enter the Message
Center for the first time.
5. Go back to the 'Junk Email' section.
6. Click on the 'Filter Sensitivity' link. Choose the
degree to which you would like your e-mail to be filtered
and click on the 'Save Changes' button. A lenient sensitivity
will allow more spam to get through, however, an aggressive
sensitivity is more likely to capture e-mail which may not be
spam. By default the filter sensitivity is set to 'Aggressive'
when you enter the Message Center for the first time.
7. Go back to the 'Junk Email' section.
8. Click on the 'Blocked Senders' link. Add any e-mail
addresses or domains that you want the filter block.
The filter will capture any e-mail that comes from
these addresses/domains. Make certain that after you
enter an e-mail address or domain, that you click on
the 'Save to List' button to add that address or domain
to your list of blocked senders. If you decide that you
wish to remove an address or domain from your list, you
can select that address/domain in your list and click the
'Delete from List' button to remove it.
9. Go back to the 'Junk Email' section.
10. Click on the 'Approved Senders' link. Add any e-mail
addresses or domains that you will always want to receive
e-mail from. The filter will not capture any e-mail that
comes from these addresses/domains. Make certain that after
you enter an e-mail address or domain, that you click on
the 'Save to List' button to add that address or domain
to your list of approved senders. If you decide that you
wish to remove an address or domain from your list, you
can select that address/domain in your list and click the
'Delete from List' button to remove it.
11. Any e-mail that is identified as spam will be held in
your Message Center for a period of approximately 14 days
before being deleted. During this 14 day period, you will
be able to read these e-mails in your Message Center by
clicking on the subject link. Use the 'Deliver' or 'Delete'
buttons to either forward them to your e-mail account or
delete them from your Message Center.
If you click on the 'Deliver' button, you will be asked if
you want to add this sender to your approved senders list.
If you do, check the box next to the sender's e-mail address and
click on the 'Continue' button and it will automatically
add the sender as it delivers the message.
Your spam filter should now be working properly.
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Adding Alternate E-mail Addresses:
Adding alternate e-mail addresses to your account will allow
you to manage multiple e-mail addresses within the same Message
Center. Each of the alternate e-mail addresses will have the
same settings as the the account e-mail address that they are
alternates of. This allows you to manage and make changes
across all of your e-mail addresses without having to use multiple
Message Centers. If you would prefer to use multiple
Message Centers for various e-mail addresses, you can log
in with each address and set the filters as needed.
1. Log into the Message Center with your BestWeb e-mail
address (i.e. username@bestweb.net) and password.
2. Click on the 'Account Settings' link.
3. Click on the 'Add an alternate address' link.
4. Enter the e-mail address that you would like to add for
filtering. Click 'Submit'. (This must be a BestWeb e-mail
address)
5. Once you have submitted the alternate e-mail address, an
e-mail will be sent to that address for confirmation. Clicking
on the link within that e-mail will open a web page
which asks you to click on a 'Confirm' button. You must click
this button in order to add the new alternate e-mail address.
6. To see what alternate e-mail addresses you already have
listed, click on the 'Account Settings' link in the
Message Center. Click on the 'Add an alternate address'
link. If you have any alternate e-mail addresses already
entered, they will be shown in a list, where you can
delete them if you wish to change your list.
7. If an e-mail address is an alternate e-mail address,
you cannot log in with that e-mail address. You can only
log in with the original e-mail address that you used.
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The Trash Folder:
If you delete e-mail from your Message Center, it will be moved to
the Message Center's Trash Folder temporarily. The purpose of this
is to allow you to recover the message if the deletion was a mistake.
Mail in the Trash Folder will be periodically removed and cannot be
recovered. If would like to view the Trash Folder, click on the
'View Trash' link in the Message Center. To deliver a message
incorrectly deleted, just put a check in the appropriate box and
click 'Deliver.'
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