Technical Support Main

This documentation may or may not have all the information you need to connect to BestWeb. If it does not, refer to the PPP HOW-TO included with many Linux distributions or the documentation included with the pppd program. This document also assumes you are familiar with using an editor such as vi or pico to edit files.

Setting up /etc/resolv.conf

This is the file Linux uses to know what domain it is in and which nameservers to use.
Add the following lines to your /etc/resolv.conf file:

domain bestweb.net
search bestweb.net
nameserver 209.94.100.100
nameserver 209.94.100.200

Setting up the /etc/ppp/options file

This file is the main configuration file for pppd, the program used to dial you into BestWeb. You can read more about it in the pppd main page. In most cases, you'll only have to change two lines in the below file. If your modem is a little older than most, changing 115200 to a slower baud rate (such as 57600, etc) might fix any problems. If your modem goes by a device name other than /dev/modem, change it according to the table below.

connect '/usr/sbin/chat -v -f ~/dial'
/dev/modem
115200
defaultroute
noipdefault
debug
crtscts
lock
modem

Phone number

Decide which access number is right for you to use in the dialing script. If you do not know your local access number with BestWeb, please Click Here, or contact our Technical Support toll-free, 24 hours a day, @ (914) 271-4500 (Local) - 1-877-777-BWEB (Nationwide)

The dialing script (~root/dial)

This is the login script that pppd uses to log you into BestWeb. The only settings you should have to change is USERNAME which should be your username with BestWeb, PASSWORD which is your password, and the access number provided to you when you signed up. If you have connection problems, try changing the AT&F to the initialization string for your modem. If you're not sure what that is, contact your modem manufacturer or look in your modem manual for more information. If you know what brand and model your modem is, but cannot find an initialization string you can also contact Technical Support @ (914) 271-4500 (Local) - 1-877-777-BWEB (Nationwide) for further information on assigning another particular string.

~root/dial

TIMEOUT 3
ABORT '\nBUSY\r'
ABORT '\nNO ANSWER\r'
ABORT '\nNO CARRIER\r'
ABORT '\nNO DIALTONE\r'
'' AT
'OK' AT&F
'OK' ATDT32615151 <-- or Your local BestWeb Access Number
TIMEOUT 50
'login:' USERNAME
TIMEOUT 2
'word:' "\qPASSWORD"

All finished!

Whenever you wish to connect to the Internet, it's as simple as typing "pppd" if the pppd program is in your path. If your shell gives you a command not found error, type "whereis pppd" to find the full path to the pppd program and use that instead. Note: you must be root to use pppd in most cases. To disconnect, type "kill -9 `cat /var/run/ppp0.pid`" (without the quotes). If you're having trouble connecting to BestWeb with pppd, please consult your Linux documentation.