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Internet Mail FAQ
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Internet Mail FAQ's

Questions & Answers

  • How do I add mail servers?
  • How do I read my email?
  • How do I send email?
  • How do I customize my email?
  • How do I change my mail server?
  • How do I view my messages in a separate window?
  • How do I filter my messages?
  • How do I print my mail messages?
  • How do I view a file attachment?
  • How can I automatically check for new messages?
  • How do I delete messages from my mail?
  • How do I change fonts?
  • How do I automatically mark messages as read?
  • How do I switch to another folder?
  • How do I add a folder?
  • How do I copy a folder?
  • How do I delete a folder?
  • How do I forward a message?
  • How can I use HTML formatting in my messages?
  • How do I align, center a paragraph in my messages?
  • How do I create a bulleted list?
  • How do I send a message to a contact from my address book?
  • How do I make sure email names and addresses are valid in my address book?
  • How do I send outgoing messages immediately?
  • How do I wrap text in my messages?
  • How do I compose and send messages?
  • How do I reply to author?
  • How do I change the priority of outgoing messages?
  • How do I add my signature to outgoing messages?
  • How do I check the spelling in my messages?
  • How do I save copies of messages?



    Q. How do I add mail servers?

    A. Add mail servers; You will need the mail server names, your account name, and password. You must specify an incoming and an outgoing mail server. This information is provided to you by your Internet service provider, or by your system administrator if you are using Internet News on a LAN. There are two ways to specify this information: In the Internet Mail Configuration Wizard, the first time you start Internet Mail after installing it. In Internet Mail, through the Options command on the Mail menu. Click the Server tab to add or change settings for mail servers and account information.

    Q. How do I read my email?

    A. When you start Internet Mail, it connects to your mail server, logs on to your e-mail account, and downloads any new messages into your Inbox folder. Besides your Inbox folder, Internet Mail includes several other Mail folders, and also enables you to create your own. You can organize your messages by moving them to other folders or deleting them. Messages are stored on your computer; in addition, there is an option to store copies of your messages on your mail server. Note that all mail servers do not support this option; for more information, contact your Internet service provider or system administrator.

    Q. How do I send email?

    A. You can create new messages, or forward or reply to messages you've received. Internet Mail includes an address book, so that you can store and select from e-mail names of people you communicate with regularly. When you send a message, Internet Mail checks all of the names in the To and Cc boxes to make sure they match contacts in your address book or that they are properly formatted Internet e-mail names. Internet Mail can also check your spelling if you have Microsoft Office 95 or Word 95 installed on your computer.

    Q. How do I customize my email?

    A. Customize Internet Mail; Create shortcuts to start Internet Mail from wherever you want-your desktop, the Start menu, a program group, or your Startup group. Arrange the window the way you want. Show or hide the icon bar, toolbar, or status bar. Align the icon bar to the top or left side of the window. Hide the preview pane, resize it, or split it vertically or horizontally. Sort messages by sender, date, or subject.

    Q. How do I change my mail server?

    A.  1. On the Mail menu, click Options, and then click the Servers tab. 2. In the Full Name box, type your name. 3. In the Account box, type your ACCOUNT name. 4. In the SMTP and POP3 Server boxes, type your server name(smtp.bestweb.net and pop.bestweb.net respectively). 5. Type the password assigned to your account.

    Q. How do I view my messages in a separate window?

    A. double-click the message in the message list. To view the message in the preview pane, click the message in the message list. Tips To display the preview pane, click the View menu, point to Preview Pane, and then click Split Vertically or Split Horizontally. To display or run an attachment from the preview pane, click the file attachment icon in the preview pane header information, and then click the filename. To display the properties for the sender or other recipients, open the message in a separate window, and then double-click the name.

    Q. How do I filter my messages?

    A. 1. On the Mail menu, click Inbox Assistant. 2. Click Add. 3. Type the criteria you want the incoming message to match. 4. Click the folder you want the matching incoming messages moved to. Tips You can filter matching incoming messages to automatically go to your Deleted Items folder. You can specify multiple rules for incoming messages. To change the priority that messages are sorted in the list, click the up or down arrows next to the rules list to move the highest priority rules to the top and lowest to the bottom. If an incoming message matches more than one rule, then it is sorted according to the first rule it matches in your list.

    QHow do I print my mail messages?

    A.  1. Select the message in the message list. 2. On the File menu, click Print.

    Q. How do I view a file attachment?

    A. 1. Select the message in the message list, click the File menu, and then click Open. 2. At the bottom of the message window, double-click the file attachment you want to open or run. Tips To save a file attachment, click the File menu, and then click Save Attachments. To display or run an attachment from the preview pane, click the file attachment icon in the preview pane header, and then click the file name(s). To save the attachment from the preview pane, hold down the CTRL key while clicking the file name.

    Q.  How can I automatically check for new messages?

    A. 1. On the Mail menu, click Options. 2. On the Read tab, select the following check box: Check For New Mail Every x Minutes. 3. Specify how often you want Internet Mail to check for new messages. Tips When this check box is selected, Internet Mail also checks for new messages whenever you start the program. To check for messages immediately, click the Mail menu, and then click Send And Receive Mail.

    Q.  How do I delete messages from my mail?

    A.  1. In the message list, click the message you want to delete. 2. On the File menu, click Delete. Notes To undo deleting a message, open the Deleted Items folder, and then copy the message to the Inbox or other folder. If you don't want messages saved in the Deleted Items folder when you quit Internet Mail, click the Mail menu, click Options, and then click the Read tab. Select the following check box: Empty The 'Deleted Items' Folder Upon Exiting.

    QHow do I change fonts?

    A.  1. On the Mail or News menu, click Options. 2. On the Fonts tab, click the Change button, and then change the settings.

    QHow do I automatically mark messages as read?

    A. 1. On the Mail or News menu, click Options. 2. On the Read tab, select the following check box: Message Is Read After Being Previewed For x Second(s). Tips To mark an individual message as read, click the Edit menu, and then click Mark As Read. To mark a read message as unread, click the Edit menu, and then click Mark As Unread. To mark a thread as read in Internet News, click on any message in the thread, click the Edit menu, and then click Mark Thread As Read. To mark all messages as read when you quit Internet News or go to another newsgroup, select the following check box: Mark All As Read When Exiting A Newsgroup.

    QHow do I switch to another folder?

    A. 1. On the View menu, make sure Icon Bar is selected. 2. Click the folder name or the down button in the folder list, and then click a folder name.

    QHow do I add a folder?

    A. 1. On the File menu, point to Folder, and then click Create. 2. In the New Folder Name box, type the name. Note You cannot delete the Deleted Items, Sent Items, Inbox, or Outbox folders.

    Q. How do I copy a folder?

    A. 1 In the message list, click the message you want to move or copy. 2 On the Mail menu, click Move To or Copy To, and then click the folder.

    Q. How do I delete a folder?

    A.  On the File menu, point to Folder, point to Delete, and then click the folder you want to delete. Note You cannot delete or rename the Deleted Items, Inbox, Outbox, or Sent Items folders.

    Q. How do I forward a message?

    A.  1. Open or select the message you want to forward. 2. On the Mail or News menu, click Forward. 3. Type the e-mail name of each recipient, separating each name with a semicolon (;). 4. Type your message. 5. On the File menu, click Send Message. Note To deliver outgoing messages and check for new messages immediately, click the Mail menu, and then click Send And Receive Mail.

    Q. How can I use HTML formatting in my messages?

    A.  On the Format menu, click HTML. This affects the current outgoing message only. Notes You can also set all outgoing messages in Internet Mail or News to use HTML. On the Mail or News menu, click Options. On the Send tab, click HTML. You must set this option separately for Mail and for News. All messages are saved in HTML format. If the recipient's mail or news program reads HTML formatting, the message appears as it is formatted. If the recipient's program does not read HTML formatting, the message appears as plain text with an HTML file attached. The recipient can view the attached file with all formatting by opening it in any Web browser.

    Q. How do I align, center a paragraph in my messages?

    A. 1. Click anywhere in the paragraph you want to format. 2. On the Format menu, point to Align, and then click the setting you want. Tips To change the indentation of a paragraph, click the increase or decrease indentation button on the formatting toolbar. You can also change the alignment by clicking the left, center, or right alignment buttons on the formatting toolbar. All messages are saved in HTML format. If the recipient's mail or news program reads HTML formatting, the message appears as it is formatted. If the recipient's program does not read HTML formatting, the message appears as plain text with an HTML file attached. The recipient can view the attached file with all formatting by opening it in any Web browser.

    QHow do I create a bulleted list?

    A.  1. Click the point in your message where you want the bulleted list to start. 2. On the Format menu, click Bullets. 3. Type the first item in the list. When you press ENTER, another bullet is displayed on the next line. 4. To end the bulleted list, click Bullets again. Note All messages are saved in HTML format. If the recipient's mail or news program reads HTML formatting, the message appears as it is formatted. If the recipient's program does not read HTML formatting, the message appears as plain text with an HTML file attached. The recipient can view the attached file with all formatting by opening it in any Web browser.

    QHow do I send a message to a contact from my address book?

    A.  1. In an outgoing message window, click the Mail menu, and then click Choose Recipients. 2. Select the name you want, and then click To or Cc. Tip You can also insert a name in the To box by selecting it in the address book list and then double-clicking it.

    Q. How do I make sure email names and addresses are valid in my address book?

    A.  Click the Mail menu, and then click Check Names. If a name matches an address book entry, or is in the correct format for an e-mail name (name@company), then it is a valid e-mail name and it is underlined. Note that this does not mean the e-mail name actually exists. You can type an e-mail name with the correct format, and it will be validated even if the name does not actually exist. If a name is not a valid e-mail name, then the name and any possible matches are displayed. You can click Show More Names to search for other names or add new ones to your address book. Tip To add verified e-mail names to your address book, right-click the name, and then click Add To Address Book.

    QHow do I send outgoing messages immediately?

    A.  1. On the Mail menu, click Options. 2. On the Send tab, click Advanced Settings. 3. Select the Send Messages Immediately check box. When you click the File menu and then click Send Message, Internet Mail immediately sends any messages in your Outbox to your mail server, and checks for incoming messages. Tip If you don't want messages sent immediately, clear this check box. That way, in the outgoing message when you click the File menu and then click Send Message, Internet Mail stores messages in your Outbox until you choose the Send and Receive command, or you quit Internet Mail.

    QHow do I wrap text in my messages?

    A.  1. On the Mail or News menu, click Options. 2. On the Send tab, click the Settings button next to Plain Text. 3. Select the following check box: Automatically Wrap Text At x Characters. 4. Type the maximum number of characters to display per line. Notes This setting is only needed for messages sent with plain text format. Some servers do not display more than 80 characters per line. If you send messages with more than 80 characters per line, your message might not appear correctly to others viewing your message. When messages are quoted in a reply, the original text is usually marked and indented with an additional character. If your message is likely to be quoted after posting, set your text to wrap at 70 or 72 characters per line.

    QHow do I compose and send messages?

    A.   1. On the Mail menu, click New Message. 2. In the To box, type the e-mail name of each recipient, separating each name with a semicolon (;). To send copies, type the e-mail name of each recipient in the Cc box, separating each name with a semicolon. 3. In the Subject box, type the subject of the message. 4. Type your message. 5. On the File menu, click Send Message. Your e-mail is delivered to your mail server the next time Internet Mail checks for new mail. Tips To send a file with your message, click the Insert menu, click File Attachment, and then double-click the file you want to send. To check for new messages and deliver outgoing messages immediately, click the Mail menu, and then click Send and Receive Mail.

    QHow do I reply to author?

    A.  1. In the message list, click the message you want to reply to. 2. On the Mail or News menu, click Reply To Author. To send the message to other individuals, type the e-mail name of each recipient in the To or Cc box, separating each name with a semicolon (;). 3. Type your message. 4. On the File menu, click Send Message. Tips To select a name from your Internet Mail address book, click the Mail menu, and then click Choose Recipients. You can also insert a name in the To box by selecting it in the Address Book and then double-clicking it. To see more options for replying to messages, click the Mail or News menu, click Options, and then click the Send tab.

    Q. How do I change the priority of outgoing messages?

    A. Click the Mail menu, point to Set Priority, and then click High, Normal, or Low. Notes This setting changes the priority only for the current message. You cannot assign a priority to a message posted to a newsgroup.

    QHow do I add my signature to outgoing messages?

    A. 1. On the News or Mail menu, click Options. 2. On the Signature tab, click Text, and then type the text you want to appear at the bottom of your message. 3. Click Add Signature To The End Of All Outgoing Messages. Tips When setting this from the Mail menu, this affects new mail, forwards, and replies to authors. When setting this from the News menu, this affects only messages posted to newsgroups. You can also insert the contents of a text file as your signature. If you choose not to insert your signature in all outgoing messages, you can still insert it in an individual message by clicking the Insert menu in an outgoing message and then clicking Signature.

    QHow do I check the spelling in my messages?

    A. Click Check Spelling. Notes To check the spelling in all outgoing messages, click the Mail or News menu, click Options, and then click the Send tab. Select the following check box: Always Check Spelling Before Sending. If you do not have any Microsoft Office 95 programs installed on your computer, the Check Spelling command will not be available. Microsoft Internet Mail and News uses the spelling checker provided with all Office 95 programs - Microsoft Word, Excel, and PowerPoint.

    QHow do I save copies of messages?

    A.  1. In an outgoing message window, click the Mail menu, and then click Options. 2. On the Send tab, select the following check box: Save Copy Of Sent Messages In The 'Sent Items ' Folder. Tips You cannot delete the Sent Items folder. If you want to save a copy of only the current message, type your e-mail name in the Cc box.