Customer Support


BACKGROUND INFORMATION ABOUT THE REGISTRATION PROCESS GUIDELINES
What is a domain name?
A domain name is a unique alpha-numeric name used to identify a particular computer (i.e. web server or mail server) on the Internet.

Domain names allow Internet users to type in a name, such as mybrand.com, to identify a numeric address such as 209.67.50.203.  The purpose of domain names is to allow ordinary users connected to the Internet to find web sites and send email to addresses with familiar names such as "mybrand.com" without having to memorize the numerical addresses that actually locate the computers or servers on the Internet.

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What is a Top Level Domain (TLD)?
A top level domain (TLD) is the suffix that is attached to the end of a domain name. For instance, in the domain name mybrand.com, ".com" is the TLD.

There are two types of top-level domains: global and country code. Global Top Level Domains (gTLD) were created to be used by the Internet public, while country code Top Level Domains (ccTLD) were created to be used by each individual country, as they deem necessary.

The global Top Level Domains are as follows:
.com
.net
.org
.biz
.info
.edu
.mil
.gov

BestWeb Internet Corp offers the .com, .net, .org, .biz, and .info global Top Level Domains in addition to various ccTLDs for registration.

Some examples of country code Top Level Domains available through BestWeb Internet Corp are as follows:
.to (Tonga)
.cx (Christmas Islands)
.md (Moldova)
.co.uk (United Kingdom)

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How much does registering a domain name cost?
Please click here to view the most up to date pricing for godaddy.com and available registration terms for .com, .net and .org domain names.

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What do I need in order to register a domain name?
To register a domain name with BestWeb Internet Corp, you only need to specify the contact information and credit card billing information associated with your domain name.   You do not need to specify a NIC handle, DNS server information or an IP Address; BestWeb Internet Corp will supply default DNS and IP information for your domain name during the registration process, which can be edited at any time after the registration is complete.  You can change your DNS at any time after registration.

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How long does BestWeb Internet Corp's registration process take?
BestWeb Internet Corp's registration process should only take a few minutes to complete. .com, .net and .org domain names registered through BestWeb Internet Corp may take up to 72 hours, which is considered normal Internet propagation time, until they are accessible.

cc-TLD's (Country Code Top Level Domains) - for example, .ro, .dk, .sh etc. may take a few days until they are accessible on the Internet. Registration processing time is determined by the individual country's registry.

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Is it possible for another person to register my domain name after I have registered it?
.com, .net and .org domain name availability is verified by BestWeb Internet Corp and other accredited registrars through the SRS (Shared Registration System), a universal database of available .com, net and .org domain names.  This system prevents a domain name that is successfully registered through BestWeb Internet Corp from being registered through another domain name registration site.

Note:  cc-TLD (Country Code Top Level Domain)availability - for example, .ro, .dk, .sh, etc. - are verified using systems (other than the SRS) that only get updated by that country's registry every 24 - 72 hours.  Domain names are registered by the country's registry on a first-come first-serve basis.  However, in the event that the registry has not yet updated the sources used to verify cc-TLD availability and an attempt was made to register a recently registered domain name, the attempted registration will be rejected by the registry.

BestWeb Internet Corp will refund the registration fees for cc-TLD registrations rejected by the registry if the domain name is taken.

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What methods of payment does BestWeb Internet Corp accept?
A valid MasterCard, Visa, American Express or Discover card is currently the only means of payment accepted.

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What can I do with my domain name once it is registered?
You can use your newly registered domain name to sign up for email services, web hosting services, register domain name servers or create a name for an email server.  Alternatively, you are not required to do anything with your domain name.

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Once a domain name is registered, who is the legal registrant of the domain name?
When a domain name is registered, the "registrant" contracts the use of the domain name.  However, there is no permanent registrant for any domain name.  The "registrant" of a domain name is the original administrative contact listed at the time of registration, regardless of whether the administrative contact information has been changed since then.  In other words, the registrant of a domain name is the individual whose name and contact information were initially associated with the username and password profile for the domain name.

If the administrative contact information has been changed since the original registration, the most recent administrative contact information entered will be visible in the WHOIS record.  However, this information may not be that of the actual registrant of the domain name.

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Where can I get contact information related to domain names that are already registered?
To find contact information associated with a registered domain name, you can perform a WHOIS query by

In the Check It field, type the domain name you would like to find information for.  Click the Check It button to submit the query.

If the domain name is already registered, a link to the domain name will appear on the screen.  By clicking on this link, you can connect to a page on which contact and other WHOIS information is displayed for the domain name.

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If you have not found an answer to your question, please contact customer support at support@bestweb.net